• Covid-19 Information •
BEFORE YOU ARRIVE
Please make sure that you have purchased your tickets online, where possible. Tickets are for timed sessions, so reserve early.
Before leaving home, please check our website and social media pages for the latest information.
We politely request that you refrain from visiting the museum should you start displaying any of the symptoms associated with COVID-19. Please contact guest services should you need to amend your booking.
We have significantly reduced the daily ticket capacity of the museum to allow for social distancing and the best possible guest experience.
Please have your tickets ready when you arrive at the ticket desk. Tickets can either be printed or scanned from your phone.
Guests will notice new information signage informing them of key safety messages and instructions.
Please make sure that you and all people in your group that are over the age of 2 are wearing masks before entering the building.
SOCIAL DISTANCING MEASURES WITHIN THE MUSEUM
We have introduced new arrangements for the application of social distancing within queues. Clear markers or signage have been installed throughout the museum to help guests keep a safe distance from one another. Our employees will monitor the queues to ensure that social distancing is being maintained.
We have introduced new arrangements for the application of social distancing in our dining area. Tables and chairs have been reconfigured to ensure enough distance between seated parties.
We have adapted or suspended some experiences and programs to ensure that social distancing is suitably maintained. For example, mascot ‘meet and greets’, some hands on programs, and some interactive play areas and props have either been modified or temporarily suspended.
We have installed new hygiene screens at our service counters to help physically separate guests from employees.
All people over the age of 2 are required to wear a mask in the museum. We understand that sometimes tiny humans need a break from wearing a mask. If this happens while visiting, please make sure that you separate yourselves from other guests that are enjoying the museum. Any museum staff will assist you in finding a quiet space.
HYGIENE AND DISINFECTION MEASURES WITHIN THE MUSEUM
We have introduced enhanced cleaning measures throughout the day, which seek to disinfect high frequency touch points, such as tables, chairs, interactive exhibits, service counters, door handles, elevator buttons, art supplies, and costumes.
Our employees now participate in COVID-19 specific training programs instructing them how to stay safe as well as how to keep our guests safe.
We have introduced 16 pop up wipe stations and 18 hand sanitizer dispersers around the museum for guests to use.
We have introduced new deep cleaning measures in the event that a person presents themselves with symptoms consistent with COVID-19.
As with our employees, we politely request that all our guests uphold to the highest possible hygiene standards—whether it be when sneezing or coughing, through regular hand washing, or the frequent application of hand sanitizer.
We have introduced new personal protective equipment (PPE) requirements for a range of activities that employees routinely perform. These include face masks, disposable gloves, and hand sanitizer. The use of such equipment by our employees is both the protect them and out guests.