FREQUENTLY ASKED QUESTIONS

Covid-19

The Museum has updated cleaning procedures and various aspects of the Museum visit in response to recommendations from CDC.

  • Masks: The Mascot Hall of Fame is following CDC guidelines for wearing masks inside of our building. If you are fully vaccinated, we recommend, but do not require the use of facial coverings. If you are not fully vaccinated a mask is required while indoors. 
  • Additional hand sanitizer stations added throughout the Museum. 
  • Multiple cleaning stations equipped with disinfecting wipes for guest use.
  • Team members  will clean during each session and between each session, as well as switching out consumables such as toys, balls, play foods, etc.
  • The cleaning crew uses hospital-grade cleaners to disinfect all areas of the Museum. Team members use EPA approved disinfectant to clean toys, balls, play food, etc.   
  • Members and guests are advised to purchase tickets online.
  • Admission tickets have been split into timed sessions for each day in order to lower the number of guests that are in the Museum at one time as well as allowing for time between each session for our team members to clean the Museum. 
Admission

Guests ages 2 – 100 years old will pay for admission. Pricing ranges from $8.00 to $10.00  per person. Tiny humans under 24 months and members receive free general admission.  

The number of tickets per play session is limited. Members & paying guests should reserve tickets online. To reserve your space & purchase tickets, Check website or call 219.654.8814 for more information. 

Animals

With the exception of service animals, emotional support, comfort and/or therapy animals, animals are not permitted in the Museum. 

Attire

We recommend wearing comfortable “play clothes” and rubber-soled sneakers or shoes. Socks must be work when in the Sport Court and Jungle Gym. 

Coat Check
  • Coat Check will be closed until further notice.
Donations

The Whiting Entertainment Center is a  is a 509 (a)(3) non-profit organization and rely on corporate, foundation, and individual donors in order to meet expenses. All donations are tax-deductible to the fullest extent of the law.

If you would like to make a donation to the museum please click here,  use the donation box outside of our building or contact our Dir. of Development at 219.345.8814. You can also add a donation to your store, ticket or membership purchase.

Donation Requests

We try to help other nonprofits with donations, but are focusing our efforts on local organizations only. Please direct any donation requests to Mascot Hall of Fame Attn: Donations 1851 Front Street Whiting IN 46394. 

Duration of Visit

Your visit will be limited to the three-hour session for which you purchase/reserve tickets. All guests must leave at the end of the session. The Museum needs to be empty during our cleaning periods to allow staff to properly deep clean our space.

Masks

The Mascot Hall of Fame is following CDC guidelines for wearing masks inside of our building. If you are fully vaccinated, we recommend, but do not require the use of facial coverings. If you are not fully vaccinated a mask is required while indoors. 

First Aid

Staff can assist with minor injuries. Please notify a staff member immediately if an accident occurs. Gloves/masks will be worn by staff when administering basic first aid.

Food & Drink

Outside food is not permitted in the museum.

Hand Sanitizer

Regular handwashing with soap and water is highly recommended, but the Museum offers 18 hand sanitizing stations throughout the Museum.    

Holidays and Closures

The Museum is closed on New Year's Day,  Easter, Thanksgiving Day, Christmas Eve, and Christmas Day. Check website before visiting for any closure information.

Hours of Operation

The Mascot Hall of Fame is open on Saturdays from 10:00 AM until 5:00 PM. The Museum hours of operations are based on our new Play Sessions. Timed-entry admission IS REQUIRED during one of 2 sessions. In between each session, the Museum will be thoroughly cleaned. Please check our ticket page for any changes to our scheduled hours. 

Inappropriate Language

Swearing, inappropriate and offensive language are not permitted in the Museum… tiny humans are always listening. Printed shirts with inappropriate material are also not permitted inside the Museum.

Inclement Weather

In the event of inclement weather in the area, the Museum will announce a closure via Facebook, Instagram, Twitter and our website.

Lost and Found

Lost and Found is located behind the ticket deskall found items will remain available until the end of the day that they were lost. You can call us at 219.354.8814 with any questions.

Membership Reciprocity

Guests with an Association of Children’s Museum (ACM) Reciprocal Membership may receive 50% off general admission for up to six (6) people. Valid reciprocal membership card and picture ID will be required upon arrival. Valid membership card will display a red R indicating your membership has reciprocal privileges at our Museum. Cardholder must be present. For more information,

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Parking

The museum has a free parking lot located directly outside of the building. 

Photography

If you are here with your family, you are welcome to take pictures and video of your family members only. At times, the Museum has media and photographers on the exhibit floor. By entering our facility you have consented to having the Museum use your and/or your child’s image for marketing purposes. If you wish to not be photographed you must notify security immediately upon entering.

Recommended Ages

Our exhibits are developed with children 4-12 years in mind.

Re-Entry

If you need to leave the museum for any reason, re-entry will only be possible during your 3 hour session. 

Refunds

The Museum does not offer ticket refunds, but we understand children get sick and plans change. You may exchange your unused tickets for a different date by calling the museum at 219.354.8814

Restrooms

Restrooms are for ticket holders only.

Staff

Our Museum team members are available to assist you with any questions or concerns during your visit.

 

Unaccompanied Children

The Museum will not permit children to enter or remain in the Museum without an adult. The Museum defines an adult as any person 16+.

Weapons

The Mascot Hall of Fame does not allow concealed firearms/weapons inside the building unless you are a uniformed police officer.

Wheelchairs

The museum does not have wheelchairs for rent.